Contact support
The fastest way to get help is to email info@firealarmtechtoolkit.com. Include as much context as you can so the issue can be reproduced or understood quickly.
Frequently asked questions
How do I get support?
Email info@firealarmtechtoolkit.com with your device type, app version, a short description of the issue, and screenshots if they help explain what you are seeing.
What should I include when reporting a bug?
Include the tool or screen you were using, what you expected to happen, what actually happened, and whether the issue happens every time or only sometimes.
Can I request a feature?
Yes. Feature requests are welcome, especially when they describe a real field workflow, report, calculation, or team problem the app could help solve.
Can the app replace code books or manufacturer documentation?
No. Fire Alarm Tech Toolkit is a field helper app. Always verify calculations, reports, and job decisions with manufacturer documentation, NFPA, NEC, local code, and AHJ requirements.
What if I lose project data?
Keep your own backup of important project, customer, inspection, and report data. If you contact support, include the project name, workspace type, device, and the last time you saw the data.
How do team or company workspace issues get handled?
For workspace issues, include the workspace name, your role, the affected member or project, and whether the issue relates to syncing, permissions, shared projects, or reports.
What if my team is bigger than 10 members?
Email support with your company name, expected team size, and workspace needs. We can review larger workspace limits and help set up a plan that fits your crew.